Eye Health Services is now offering Telemedicine options to communicate with your provider by video conference or by phone. If you have a device that includes a camera and microphone such as a smartphone, tablet or laptop, you can schedule a Telemedicine appointment with one of our providers.

Telemedicine Visits with Eye Health Services - Frequently Asked Questions (FAQs)

 

What is a “Telemedicine visit"? 

  • A Telemedicine visit allows you to interact with one of our doctors using secure video chat services in real time, as if you were seeing them in the office.  They can examine your eyes using high definition video.  The quality of the video may be affected by internet traffic.

What are the benefits of a Telemedicine visit?

  • The Telemedicine visit allows you to receive eye care in the convenience and safety of your own home to maintain social distancing.  All non-urgent visits are being rescheduled during the COVID19 crisis, and Telemedicine visits allow you to see your doctor in the meantime.

Does a Telemedicine visit replace my normal in-person visit?

  • We can diagnose and treat many eye problems during your Telemedicine visit.  However, you may need to come in for an in-person visit for certain conditions, which you can discuss at your Telemedicine visit.  The Telemedicine visit does not provide a complete eye exam, but it is good for many routine and problem visits.

How do I schedule a Telemedicine visit?

  • To schedule a Telemedicine visit, you can call one of our offices and speak with a customer service representative.  Our main number is 1-877-331-3937.  You can leave a message with your cell phone number and/or your email address, and we can call you back to arrange the visit.

What equipment do I need to schedule my Telemedicine visit?

  • For a Telemedicine visit, you need a device with an internet connection, camera and microphone.  This could be a laptop, tablet or smart phone.  You should make sure that there is good lighting on your face during the Telemedicine visit.  Please test your camera and microphone prior to the visit and remove any security covers.

Do I need to use special software for the Telemedicine visit?

  • We are currently using a platform, which does not require you download any special software or apps. This platform is secure and HIPAA-compliant.  When you connect with the doctor, you will need to allow access to your camera and microphone; click “YES” when asked.

How is my vision evaluated?

  • Prior to your visit, you should follow the instructions below to check your vision:

https://www.aao.org/eye-health/tips-prevention/home-eye-test-children-adults

  • You can also download the “Eye Handbook” app on your Apple or Android device or visit: http://farsight.care

Can I share photos with my doctor?

  • If you have photos of your condition on your laptop or smart phone, you can upload them to your doctor during the Telemedicine visit.  You should have those flagged and readily accessible.

Will my insurance cover a Telemedicine visit?

  • During the COVID19 crisis, rules governing Telemedicine visits have been relaxed.  Your Telemedicine visit will be billed to your insurance just like a normal in-person visit.  Regular co-pays may apply.

What should I do if there is a technical problem during my Telemedicine visit?

  • If you have technical difficulties, please call our office, and someone will call you back to help.

To get started, call any of our numbers below to speak with an agent.

Communicate with your provider by video conference or by phone. If you have a device that includes a camera and microphone such as a smartphone, tablet or laptop, you can schedule a Telemedicine appointment!

Click above to verify your device is compatible. This will check that your camera, speakers, and microphone are all setup and working. 

No downloads

or accounts

No need to download software or create an account. Just use a browser on a computer or device with a camera and microphone.

Private and secure

All data is encrypted, your sessions are anonymous, and none of your information is stored. We adhere to HIPAA, PIPEDA, and GDPR data privacy requirements.

We utilize point-to-point NIST-approved AES 128 bit encryption along with SHA256 used for all video & audio communication. All media and data streams (aka calls) along with signaling data is encrypted by default.